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Privacy Policy

Privacy Policy

Malvina House Hotel and Darwin House

Introduction

Stanley Services Limited (SSL) owns and operates the Malvina House Hotel (MHH) and Darwin House (DWN) and is dedicated to protecting its customer’s privacy and their personal information. This privacy statement explains the processes around what data we collect about you, how it is obtained, what it will be used for and who will access it.

SSL is committed to ensuring that all personal information is processed in line with the General Data Protection Regulations (GDPR) and the Payment Card Industry Data Security Standards (PCI DSS) throughout the information lifecycle.

This privacy statement applies to the information held about you that can be used to identify you as an individual, known as personal information. Personal information includes, but is not limited to, your name, addresses, telephone number, email address, credit card or other billing information. By providing personal information to SSL, you acknowledge that you understand and agree to the terms of this privacy statement and the subsequent processing of your personal information in accordance with this statement.

What Personal Information is being collected and why?

When booking a room reservation or a meal, we will ask for the following:-

  • Date of stay, number of people in room/party
  • Your full name
  • Personal contact information, including your email address and telephone number
  • Your address and postcode for demographical purposes
  • Your company name and job position if a business booking
  • Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used
  • Dietary and allergies requirements
  • Credit card details (type of card, credit card number, name on card, expiration date and security code) This information will only be kept for the purpose of that securing room reservations and taking a deposit and securely disposed of when no longer needed for the reservation.

When joining our loyalty scheme

  • With the exception of credit card details but In addition to the above. To administer and manage your membership and to participate in promotional offers

This allows MHH/DWN to process:

Reservations: we use your personal information to complete and administer your reservation.

Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best.

Other communications: there may be other times when we get in touch by email, by post, by phone , social media or by texting you, depending on the contact information you share with us. There could be a number of reasons for this: ◦We may need to respond to and handle requests you have made.

When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.

Legal purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance.

Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.

Heath, safety and Security, to know who is in the building and using the services provided, to enable us to provide an evacuation list if required e.g. In the case of a fire

Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our products and services.

How your Information is Collected and Stored?

All customer personal data is collected directly from the customer in connection with the room or meal reservation or a service provided by SSL. The information is collected via but not limited to the following:

  • MHH and DWN websites and Social Media Platforms;
  • Via Email and online enquiry forms
  • By filling in any printed form we provide you with
  • A phone call made to one of MHH/DWN representatives
  • In person at the Malvina House Hotel or Darwin House
  • Via a travel or booking agent

 Information will be stored on the Hotel Management System

 How we use your information

Your personal information will only be used for the specific purpose that the information was collected for, if your information is to be used for any other purpose other than what it was originally intended then SSL will always gain explicit consent from its customers beforehand. Your personal information will only be kept for the period that it is required, once that time has elapsed your information will be securely deleted/disposed of.

We use information collected for the following, but not limited to purposes:

  • To create a guest history if a regular guest;
  • To make your room or meal reservation;
  • Assist in the transaction to secure your room or meal reservation ;
  • To administer and manage your membership to the loyalty scheme
  • To confirm and verify your identity for fraud prevention;
  • To provide customer service in relation to your room or meal reservation or to respond to an enquiry made;
  • To contact you about a lost property left during your visit/stay;
  • To bill and collect any amounts owed in connection with your stay/meal;
  • If opted in, to provide you with marketing offers from MHH/DWN;
  • If opted in, to help MHH/DWN improve its products or services by completing customer feedback on the service received from MHH/DWN;
  • To protect the rights and property of MHH.

 

Control of your Personal Information

Sharing information with service providers

Disclosure of information to third parties

SSL will never sell your personal data to third parties and we do not disclose your information to any third parties or bodies with which we are not associated unless we have your permission to do so or are required to do so by law.

SSL will only share your information where you have consented to the sharing or for the purpose of the transaction or process to take place that the information was provided for, i.e. to carry out the reservation

SSL may use other companies as our service providers to act on our behalf and assist us in the conducting of our business or performing services for us under our instruction i.e. hosting a website or database. Any third party that has access to personal information will maintain appropriate security standards in line with that of SSL to protect your personal data and use the personal data we provide to them only for the purposes we specify and that you have consented to.

Sharing this information for protective or legal uses

We may share your personal information for legal reasons as we believe necessary or appropriate, including:

  • When legally required to or in response to a legal process;
  • For the detection or prevention of a serious crime;
  • Under applicable law, including laws outside your country of residence;
  • To process, handle or otherwise respond to claims for damages, including claims or demands for bodily injury or property damage;
  • To respond to requests from public and government authorities including public and government authorities outside your country of residence;
  • To recover our property, equipment or any monies due;
  • To enforce the terms of the reservation agreement;
  • To protect our rights, privacy, safety or property, and/or that of our subsidiaries, you or others; and
  • To allow us to pursue available remedies or limit the damages that we may sustain.

 

Your information – Your choice

Customers can request copies of the personal information held about them at any time and to advise us of any amendments to keep the information up to date. We have strict procedures for storing and disclosure of personal information to prevent unauthorised access. Therefore, we will ask for proof of identity before we disclose any information to you. Please address requests to:

Stanley Services Limited

Po Box 117

Stanley

Falkland Islands

FIQQ 1ZZ

Or – office@stanley-services.co.fk

Customers can withdraw their consent at any time to stop SSL from processing or accessing their information in line with Article 7 of the General Data Protection Regulations – exemptions to certain information apply.

Please contact the above address if you wish to withdraw your consent.

In summary

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business.

This privacy statement will be maintained and updated to reflect any changes in SSL processes or any changes to legislation or law that might impact how we manage your personal information. We encourage all users to regularly review this statement to ensure they are always fully aware of how SSL manages and protects their personal information.

Applicable Law and Disputes

The Malvina House Hotel and Darwin House are brand names, which are fully owned and operated by Stanley Services Limited.

Stanley Services is a Falkland Islands registered company 8257 and are governed by Falkland Islands Law.  This policy is subject to the law of the Falkland Islands, and you must bring any claims against us (non) exclusively in the courts of the Falkland Islands.

Websites

Websites

This Privacy Policy governs the manner in which Stanley Services Limited  collects, uses, maintains and discloses information collected from users (each, a “User”) of the following websites(“Site”).

www.stanley-services.co.fk

www.falklandislandsholidays.com

www.malvinahousehotel.com

www.darwin-house.com

This privacy policy applies to the Sites and all products and services offered by Stanley Services Limited and company divisions which are owned and operated by Stanley Services limited.

By using our websites, social media pages, entering a competition or providing your information you consent to our collection and use of information you provide in the way(s) set out in our policy. If you do not agree to this policy please do not use our sites, social media pages or services.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include, location, the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Sites may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 How we use collected information

Stanley Services Limited may collect and use Users personal information for the following purposes:

  • To improve customer service -  Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalise user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Sites.
  • To improve our Sites – We may use feedback you provide to improve our products and services.
  • To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
  • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Sites.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Sites or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 Third party websites

Users may find advertising or other content on our Sites that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Sites. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Sites, is subject to that website’s own terms and policies.

Changes to this privacy policy

Stanley Services Limited has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using these Sites, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Sites. Your continued use of the Sites following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of these sites, or your dealings with this site, please contact us at:

Stanley Services Limited

Po Box 117

Stanley

Falkland Islands

FIQQ 1ZZ

Or – office@stanley-services.co.fk

 

 

 

 

Rooms & Facilities

All our rooms offer the following

  • En Suite Facilities with showers over baths or large showers
  • Comfortably furnished with big pillows and duvets
  • Desk
  • Comfy Chair or sofa
  • Telephone
  • Wi-Fi Facilities
  • Flat Screen TVs with a choice of channels
  • Tea and Coffee making facilities
  • Hairdryers
  • Fluffy white towels and bath mats
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